Refund Policy

Last updated: October 2026

This Refund Policy explains the conditions under which Novel Cloud Systems ("NCSYS", "SalesUp", "we", "us", or "our") will issue refunds for paid subscriptions on the SalesUp platform.

1. Eligibility for a Refund

To be eligible for a refund, you must submit a refund request through the Contact Us form or support channels and provide a valid reason for the request. Requests without a valid reason will not be processed.

2. Refund Amount

If your refund request is approved, we will only refund the value corresponding to the remaining, unused days of your current subscription period, calculated from the date your refund request is approved. Any days already used will not be refunded.

3. Refund Fees

An administrative refund fee of $20 will be deducted from the refundable amount to cover processing costs. This fee applies to every approved refund request, regardless of the subscription plan or the remaining balance.

4. How to Request a Refund

• Contact us through the Contact Us form or support channels and clearly state the reason for your refund request.
• Our team will review your request and verify the remaining days on your current subscription.
• Once approved, the eligible amount (remaining days value minus the $20 refund fee) will be refunded using the original payment method, where possible.

5. Non-Refundable Cases

Subscriptions that have fully expired, requests submitted without a valid reason, or requests that violate these Terms may be declined at our discretion.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated through the platform or by email. Continued use of SalesUp after changes take effect constitutes acceptance of the updated policy.

7. Contact Us